Privacy Policy

Strato Andino — Boutique DMC · Peru and South America
Last update: May 2026

At Strato Andino, your privacy is part of the trust we build with you. This policy explains how we collect, use and protect your personal information when you interact with our website and request our tailor-made travel services throughout Peru and South America.

1. Information we collect

When contacting us or initiating a travel inquiry, we may collect:

• Personal information: full name, email address, telephone number, country of residence and nationality.
• Travel preferences: destinations of interest, tentative travel dates, number of travelers, special requirements, dietary restrictions and travel expectations.
• Communications: the content of emails, contact forms or WhatsApp messages you send us, as well as proposals and itineraries shared with you.
• Browsing data: IP address, browser type, pages visited and session duration, collected through cookies and web analytics tools.
• By submitting contact forms or requesting a travel proposal, the user expressly authorizes Strato Andino to process their personal data in accordance with this Privacy Policy.

2. Purpose of data processing

We use your information exclusively for the following purposes:

• Designing and proposing tailor-made itineraries according to your travel interests and preferences.
• Coordinating with our trusted local partners the services included in your itinerary.
• Managing communication throughout the planning and execution of the trip.
• Issuing travel documentation and providing support before, during and after your experience.
• Sending special offers or updates only if expressly authorized by you.
• Improving our services through aggregated and anonymous website usage analysis.

3. Sharing information with Third Parties

Strato Andino does not sell or transfer your information to third parties for commercial purposes. We only share data when strictly necessary:

• Tourism suppliers: hotels, lodges, airlines, local guides and operators included in your confirmed itinerary.
• Strategic B2B partners: when the trip is managed through a collaborating travel agency or travel designer, we share only the operational information strictly required.
• Legal requirements: when requested by competent authorities or applicable regulations in Peru or the traveler’s country of residence.

All our partners are carefully selected under strict standards of trust, quality and operational excellence. We require them to handle your information with the same level of discretion that we uphold.

4. Use of images and Audiovisual Content

During certain trips or experiences, photographs or audiovisual recordings may be captured for promotional and brand communication purposes. When applicable, Strato Andino may request prior authorization whenever the traveler’s image is clearly identifiable and intended for specific commercial campaigns or featured publications.

5. Information Security

We implement technical and organizational measures to protect your information against unauthorized access, loss or alteration. This includes encrypted communications (SSL/TLS), restricted access to sensitive data, and confidentiality agreements with our team and partners. We recommend protecting the login credentials associated with your email accounts and communication platforms.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described herein and comply with applicable legal obligations. If no trip is confirmed, we will delete or anonymize your information within a maximum period of 24 months from the last contact.

7. User Rights

You have the right, at any time, to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your data when it is no longer necessary.
• Object to the use of your data for commercial communications.
• Request portability of your information in a readable format.

To exercise these rights, please contact us at info@stratoandino.com indicating your full name and specific request.

8. Cookies and Tracking Technologies

Our website uses first-party and third-party cookies to improve your browsing experience, analyze traffic and personalize content. You may manage cookies through your browser settings. We use Google Analytics for aggregated and anonymous website usage analysis.

Users may accept, reject or configure the use of non-essential cookies through the website’s cookie consent banner.

9. International Data Transfers

As we operate across multiple South American countries and serve travelers from around the world, some data may be processed outside Peru. In all cases, we ensure protection standards equivalent to those established under Peruvian Law No. 29733 — Personal Data Protection Law.

10. Changes to this policy

We reserve the right to update this policy to reflect changes in our services or applicable regulations. Any modifications will be published on this page along with the updated revision date.

11. External Links

Our website may contain links to third-party websites. Strato Andino is not responsible for the privacy practices or content of such external websites.

12. Complaints Book

In accordance with applicable Peruvian regulations, we make our Virtual Complaints Book available to our travelers and clients.

If you wish to submit a complaint or claim related to our services, you may do so through the following link:

Complaints Book